If for any reason you are not happy please contact us as soon as possible. For a return to be processed, NEL LUSSO  needs to be notified within 14 days of your order receipt.

If your item is faulty, the fault will be assessed by the NEL LUSSO team and either repaired, replaced or refunded. Should the replacement item be out of stock we will either offer a credit, an exchange for another item, or a refund.